Privacy Policy
NAYANA is committed to providing quality products and services while respecting and protecting your privacy.
This Privacy Policy explains how we collect, use, disclose, store and protect your personal information in accordance with applicable Australian privacy laws.
Where applicable, we comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). Further information is available from the Office of the Australian Information Commissioner at www.oaic.gov.au.
What Is Personal Information and Why Do We Collect It?
Personal information is information or an opinion that identifies, or could reasonably identify, an individual.
The information we may collect includes your name, email address, telephone number, postal address, booking details, measurements, order information and payment-related details.
We collect personal information to:
- Respond to enquiries and provide quotations.
- Process orders and payments.
- Provide our products and services.
- Manage appointments and workshops.
- Arrange deliveries and communicate with customers.
- Improve our website and services.
- Send marketing updates where you have consented or where otherwise permitted by law.
We do not sell your personal information to third parties.
How We Collect Your Personal Information
We may collect your information when you contact us, submit a website enquiry, place an order, book an appointment or workshop, subscribe to our mailing list, or communicate with us through email or social media.
When you visit our website, technical information such as your IP address, browser type and pages visited may also be collected through cookies or similar technologies.
Where appropriate, we will explain why we collect your information and how it will be used.
Third Parties
Where reasonable and practicable, we collect personal information directly from you.
We may also receive information through third-party booking platforms or other service providers where necessary to provide our services. Where required by law, we will take reasonable steps to make you aware of this collection.
Disclosure of Personal Information
We may disclose your personal information to trusted service providers where necessary to operate our business, including payment processors, website hosting providers, booking systems, delivery services and professional advisers.
We may also disclose information where you have consented or where disclosure is required or authorised by law.
Some service providers may store or process information outside Australia.
Security of Personal Information
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure.
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, or as required by law. When it is no longer needed, we take reasonable steps to destroy or permanently de-identify it, where appropriate.
Access to Your Personal Information
You may request access to the personal information we hold about you and ask us to correct information that is inaccurate, incomplete or out of date.
Please contact us using the details below. We may ask you to verify your identity before providing access.
Maintaining the Quality of Your Personal Information
We take reasonable steps to ensure that the personal information we hold is accurate, complete and up to date.
If your details change or you believe any information we hold is incorrect, please contact us so we can update our records.
Marketing Communications
If you subscribe to our mailing list, we may send you updates about new collections, products, services, workshops and news from Nayana.
You may unsubscribe at any time using the unsubscribe link in our emails.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes to our business, website or legal obligations. The latest version will be published on our website.
Privacy Complaints and Enquiries
If you have any questions, concerns or complaints about how we handle your personal information, please contact us:
Email: info@nayana.com.au
Website: www.nayana.com.au
Location: 78 Mt Alexander Road, Travancore VIC 3032
We will review your concern and work to resolve it. Where applicable, you may also contact the Office of the Australian Information Commissioner if you are not satisfied with our response.
