Terms and Conditions – Millinery Products​
1. General Information
These Terms and Conditions apply to all purchases of millinery headpieces from NAYANA through our website or directly from our studio. By placing an order, you agree to these terms.
2. Handmade and One-Off Designs
Each NAYANA headpiece is individually handcrafted with care. Many designs are unique, one-off pieces, and slight variations in colour, shape, materials and finish may occur due to the handmade nature of our products.
Product photographs are provided as accurately as possible. Colours may appear slightly different depending on your screen and display settings.
3. Product Availability
Our headpieces are often produced in limited quantities or as individual designs. Availability is subject to stock on hand. Once a one-off piece is sold, it may not be available for purchase again.
Please check the product description and availability before placing your order.
4. Pricing and Payment
All prices are displayed in Australian dollars (AUD), unless stated otherwise. Any applicable taxes and shipping charges will be shown during checkout.
Payment must be completed through the available payment methods on our website before an order is processed.
5. Orders and Cancellations
Please review your order carefully before completing your purchase. Once an order has been placed, contact NAYANA as soon as possible if you need to request a cancellation or change.
As many pieces are unique, changes or cancellations may not be possible once an order has been processed or dispatched. Any cancellation policy will be applied in accordance with Australian Consumer Law.
6. Shipping and Delivery
Orders will be packed carefully and dispatched using the selected delivery service. Delivery timeframes are estimates and may vary due to postal delays or circumstances outside our control.
Customers are responsible for providing accurate delivery details at checkout. Additional delivery charges may apply if an order needs to be redirected or redelivered due to incorrect information.
7. Returns, Refunds and Exchanges
Due to the unique nature of our millinery pieces, we do not offer returns or exchanges for change of mind, unless otherwise stated in our applicable policy.
However, this does not affect your rights under the Australian Consumer Law. If a product is faulty, damaged, incorrectly supplied or does not meet a consumer guarantee, you may be entitled to a repair, replacement or refund, depending on the circumstances.
Please contact NAYANA promptly if you experience an issue with your order and provide your order details and photographs where relevant.
8. Care and Handling
Millinery headpieces are delicate handcrafted items and should be handled with care. Keep them away from excessive moisture, direct heat and pressure. Store each piece in a suitable hat box or protective container when not in use.
Please refer to the care instructions supplied with your purchase. NAYANA is not responsible for damage caused by improper handling, storage, cleaning or wear and tear.
9. Intellectual Property
All original designs, product photographs, descriptions and branding created for NAYANA remain the intellectual property of their respective rights holders. They may not be copied, reproduced or used commercially without prior written permission.
10. Limitation of Liability
To the extent permitted by law, NAYANA is not responsible for loss or damage resulting from misuse, improper storage or failure to follow care instructions.
Nothing in these Terms and Conditions excludes, restricts or modifies any rights or remedies available to consumers under the Australian Consumer Law.
11. Contact Us
If you have questions about these Terms and Conditions, your order or a product, please contact NAYANA using the contact details provided on our website.
Last updated: October 2026
